REFUND & RETURNS POLICY

1. Return Conditions

• You have 14 days from the date of delivery to request a return.
• Products must be returned unused, in their original condition and packaging.
• Returns are accepted only if the product is defective or not as described.
• Return shipping costs are the responsibility of the customer.

2. How to Request a Return

• Contact our customer service at contact@we-are-pulse.com with your order number and reason for return.
• You will receive detailed instructions and the return address.
• Once we receive and inspect the returned item, we will notify you by email.

3. Refunds

• If your return is approved, we will issue a full refund to your original payment method.
• Refunds are processed within 14 days of receiving the returned item.
• Shipping fees are non-refundable.

4. Non-Returnable Items

• Products that have been used, washed, or are not in their original condition.
• Any item returned more than 14 days after delivery.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at contact@we-are-pulse.com with photos of the item. We will provide a replacement or full refund, including shipping costs.

6. Exchanges

If you wish to change a product, please return the original itemand contact us at contact@we-are-pulse.com

7. Contact

If you have any questions about returns or refunds:

• Email: contact@we-are-pulse.com
• Phone: +356 7767 3453