TERMS OF SERVICE

1. Introduction

These Terms and Conditions govern the use of the website https://we-are-pulse.com and the purchase of products offered by we-are-pulse.com
By accessing our website and placing an order, you agree to be bound by these Terms.

2. Products and Availability

All products displayed on our website are subject to availability. Pulse Lab LTD reserves the right to modify or discontinue products without notice. We strive to provide accurate product descriptions and images, but slight variations may occur.

3. Prices

Prices are listed in Euro (€) and include VAT applicable in Malta. Shipping costs are calculated at checkout based on delivery location and method.

  • Pick-up in Tigné (Sliema): Free
  • Malta Standard Delivery (24-48h): €2.90
  • Europe Standard: €9.90 / Express: €14.90

Pulse Lab LTD reserves the right to change prices at any time without notice.

4. Orders

Placing an order constitutes an offer to purchase products from us. Orders are confirmed by email once payment is received. Pulse Lab LTD reserves the right to refuse or cancel an order for reasons including product unavailability, payment issues, or suspected fraud.

5. Payment

We accept the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay. All payments are securely processed. No cheque payments are accepted.

6. Shipping & Delivery

  • Malta & Gozo: Orders are prepared within 1 business day. Delivery takes 24-48 hours.
  • Europe: Delivery within 5 to 10 business days, depending on shipping option selected.

Shipping delays caused by external factors (customs, carriers, etc.) are beyond our control.

7. Returns & Refunds

You have 14 days from the date of delivery to return a product if it is defective or not as described, for a full refund.

  • Returns are at the customer’s expense.
  • Contact our customer service at contact@we-are-pulse.com before returning any product to receive instructions.

Refunds are processed within 14 days after we receive the returned item in its original condition.

8. Pre-orders

If a product is marked as a “Pre-order”, the estimated shipping date will be indicated on the product page. Full payment is required at the time of the pre-order. In case of delays, customers will be notified by email.

9. Privacy & Data Protection

Personal data is collected and processed in accordance with our Privacy Policy and the GDPR. We use Google Analytics and Facebook Ads for marketing purposes. By using our website, you consent to this processing.

10. Cookies

Our website uses cookies to enhance user experience. Please refer to our Cookie Policy for more details and to manage your preferences.

11. Intellectual Property

All content on this website, including text, images, logos, and product designs, are the property of Pulse Lab LTD and protected by intellectual property laws. Any unauthorized use is strictly prohibited.

12. Limitation of Liability

Pulse Lab LTD shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or purchase of our products.

13. Governing Law

These Terms are governed by the laws of Malta. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the Maltese courts.

14. Contact

For any questions regarding these Terms, please contact us at:

  • contact@we-are-pulse.com
  • Phone: +356 7767 3453

15. Promotional Codes & Offers

Pulse Lab LTD may, from time to time, offer promotional codes, discounts, or special offers. These promotions are subject to the following terms:

  • Promotional codes are valid only for the period specified and cannot be used in conjunction with other promotions unless stated otherwise.
  • Codes must be entered at checkout to be applied.
  • Promotions are non-transferable and have no cash value.
  • If an order is canceled or returned, any promotional discount will be void, and refunds will reflect the actual amount paid.

Pulse Lab LTD reserves the right to modify or cancel promotions at any time without notice.

Hosting Provider:

Shopify Inc.,

151 O’Connor Street, Ground Floor,

Ottawa, Ontario K2P 2L8, Canada.

Website: www.shopify.com

Legal Disclaimer:

Pulse Lab LTD strives to ensure the accuracy and up-to-date nature of the information provided on this site. However, we reserve the right to correct the content at any time and without notice. We decline all responsibility for inaccuracies, omissions, or delays in updating the information available on this site.

Intellectual Property:

All elements of the Pulse Lab LTD website, including text, graphics, logos, images, and products, are protected by intellectual property laws. Any reproduction, representation, modification, publication, or adaptation of all or part of the elements of the site, regardless of the means or process used, is prohibited without prior written permission.

Company :

Pulse Lab LTD

Belmonte Heights, Depiro Street, Sliema, SLM 2033, Malta

Company Registration Number: C 111076 (Registered with the Malta Business Registry)

MT31680808

Contact Information:

Email: contact@we-are-pulse.com

Phone: +356 7767 3453

Website: https://we-are-pulse.com

Governing Law:

These legal notices are governed by Maltese law. Any disputes relating to the use of this website shall be subject to the exclusive jurisdiction of the courts of Malta.