SHIPPING POLICY

1. Order Processing

• All orders are processed within 1 business day (Monday to Friday, excluding public holidays in Malta).

2. Shipping Methods & Costs

Local Pickup (Malta)

• Pick-up location: Tigné, Sliema
• Cost: Free
• You will be contacted by email or phone to arrange the pick-up time.

Malta & Gozo

• Standard Delivery (24-48 hours): €2.90
• Deliveries are made by MaltaPost or other trusted local couriers.

Europe

• Standard Shipping (5-10 business days): €9.90
• Deliveries are handled by international courier services.

3. Shipping Areas

• We currently ship to Malta, Gozo, and European countries.
• If you are outside these regions and would like to place an order, please contact us at contact@we-are-pulse.com

4. Delivery Times

• Delivery times are estimates and may vary due to external factors such as customs delays, carrier issues, or public holidays.
• Orders placed on weekends or public holidays will be processed on the next business day.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email (where applicable).
• Tracking information may take up to 24 hours to become available.

6. Customs, Duties & Taxes

• Orders shipped outside Malta may be subject to import taxes, customs duties, and fees levied by the destination country.
• These charges are the responsibility of the customer.

7. Shipping Issues

If your order is delayed, lost, or arrives damaged, please contact us immediately at contact@we-are-pulse.com. We will work with our shipping partners to resolve the issue promptly.

8. Contact

If you have any questions about our shipping policy, feel free to reach out:

Email: contact@we-are-pulse.com

Phone: +356 7767 3453