PRIVACY POLICY

Privacy Policy

Pulse Lab LTD (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website https://we-are-pulse.com, including when purchasing merchandise or event tickets, in accordance with the General Data Protection Regulation (GDPR) and applicable Maltese law.

1. Data Controller

Pulse Lab LTD

Website: https://we-are-pulse.com

Email: contact@we-are-pulse.com

2. Personal Data We Collect

When you visit our website, make a purchase, or register for an event, we may collect the following personal data:

  • Name
  • Email address
  • Billing address
  • Shipping address (for merchandise orders)
  • Phone number
  • IP address and device information
  • Order and ticket purchase history
  • Event-related data (such as ticket ID, QR code, and access validation status)

We do not collect or process sensitive personal data.

3. How We Use Your Data

Your personal data is used to:

  • Process and fulfill merchandise orders and event ticket purchases
  • Manage event access, ticket validation, and entry control
  • Communicate with you regarding your order or event attendance
  • Provide customer support
  • Improve our website, services, and events
  • Send marketing communications, where you have given consent
  • Comply with legal, tax, and accounting obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Performance of a contract: To process purchases, deliver products, and provide access to events.
  • Consent: For marketing communications and optional services.
  • Legitimate interests: To improve our services, manage event operations, and prevent fraud.
  • Legal obligation: To comply with applicable tax, accounting, and regulatory requirements.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected.

Order and ticket purchase records are generally retained for up to 7 years in accordance with Maltese tax and accounting obligations. Event access data may be retained for a shorter period unless required for legal or security purposes.

6. Sharing Your Data

We only share your personal data with trusted third parties strictly necessary for operating our services, including:

  • Shopify Inc. (e-commerce platform)
  • Payment processors (e.g., Stripe, PayPal)
  • Shipping providers (for merchandise orders)
  • Event ticketing, access control, and QR code scanning providers
  • Analytics and marketing services (e.g., Google Analytics, Meta/Facebook Ads)

We do not sell, rent, or trade your personal data.

7. International Data Transfers

Your personal data may be transferred outside the European Economic Area (EEA), primarily due to the global infrastructure of our service providers such as Shopify.

Where such transfers occur, they are safeguarded using appropriate legal mechanisms, including Standard Contractual Clauses approved by the European Commission.

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data, where applicable
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (for marketing communications)

To exercise any of these rights, please contact us at contact@we-are-pulse.com.

9. Cookies

Our website uses cookies and similar technologies to ensure proper functionality, analyze performance, and support marketing activities. For more information, please refer to our Cookie Policy.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

All data transmitted through our website is protected using SSL encryption.

11. Marketing Communications

If you have opted in, we may send you emails regarding new products, upcoming events, or updates related to Pulse.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the “Last Updated” date will be updated accordingly.

Last Updated: APRIL 24 2025

13. Contact

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us:

  • Email: contact@we-are-pulse.com
  • Phone: +356 7767 3453