PRIVACY POLICY

Pulse Lab LTD (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website https://we-are-pulse.com in accordance with the General Data Protection Regulation (GDPR) and applicable Maltese law.

1. Data Controller

https://we-are-pulse.com

Email: contact@we-are-pulse.com

2. Personal Data We Collect

When you visit or make a purchase on our website, we may collect the following information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • IP address and device information
  • Order history
  • We do not collect or process sensitive personal data.

3. How We Use Your Data

We use your data to:

  • Process and fulfill your orders
  • Communicate with you about your order
  • Improve our website and services
  • Send marketing communications (if you have opted in)
  • Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following legal grounds:

  • Performance of a contract: To process and deliver your order.
  • Consent: For marketing purposes, if you have given explicit consent.
  • Legitimate interests: To improve our services and prevent fraud.
  • Legal obligation: To comply with tax and accounting laws.

5. Data Retention

We retain your data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, we keep order information for 7 years to comply with Maltese tax law.

6. Sharing Your Data

We only share your data with trusted third parties necessary for the operation of our business, including:

  • Shopify Inc. (e-commerce platform)
  • Payment processors (e.g., PayPal, Stripe)
  • Shipping providers (e.g., MaltaPost)
  • Marketing and analytics services (e.g., Google Analytics, Facebook Ads)

We do not sell or rent your personal data.

7. International Transfers

Your data may be transferred outside the European Economic Area (EEA), primarily due to Shopify’s global infrastructure. Such transfers are protected by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Rectify incorrect or incomplete data
  • Erase your data (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time (for marketing purposes)

To exercise your rights, please contact us at contact@we-are-pulse.com

9. Cookies

Our website uses cookies and similar technologies. For more details, please see our Cookie Policy.

10. Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Our website uses SSL encryption to secure data transmission.

11. Marketing Communications

If you have opted in, we may send you emails about new products, promotions, or updates. You can unsubscribe at any time by clicking the “unsubscribe” link in any email.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be modified accordingly.

Last Updated: APRIL 24 2025

13. Contact

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

  • Email: contact@we-are-pulse.com
  • Phone: +356 7767 3453